OneDrive Icon Name

OneDrive Sync Icons

 Explanation

Solutions

Two OneDrive icons

OneDrive white icon is your personal account, OneDrive blue icon is your OneDrive for work or school account.

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A red circle with a white cross

The file or folder cannot be synced if you see one of the 3 icons in File Explorer or on the OneDrive icon.

Check your Internet connection, file size, file name, file types, and OneDrive storage space to resolve.

Turn off proxy settings, antivirus, or firewall.

Reset, update, or reinstall OneDrive.

Grayed OneDrive cloud icon with a line through it

You’re not signed in, or the OneDrive setup is not finished.

check your Internet connection;

Sign in to your OneDrive account;

Check solutions if you meet the error message “you are already syncing a personal OneDrive on this compupter”

OneDrive paused icon

The sync process is paused.

Resume OneDrive sync by clicking OneDrive icon > More > Resume syncing.

Circular arrows on the OneDrive icon

Sync in progress (uploading files to cloud, or syncing from cloud to PC)

If you stuck with this for a long, try solutions for OneDrive stuck on processing changes.

Red with a white line OneDrive icon

Your OneDrive account is blocked.

Delete files from OneDrive to free up space or buy more storage to unfreeze your account. Or you can’t do anything to your OneDrive but read-only and all the data will be deleted after 12 months.

OneDrive yellow exclamation mark icon

Your account needs attention.

Click the icon to see the detailed information and take actions to fix it.

Grey circle with a through-line icon

Your admin has blocked the sync for some file types(typically the Outlook data files).

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OneDrive cloud and people icon

The file or folder has been shared with other people.

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OneDrive blue cloud icon

The file is only available online.

If you want to make files available offline, follow the link to follow.

Green check icon

A locally available file and usually show you available on this device. It is downloaded when you open an online-only file.

To free up storage space on disk, you can right-click the file and choose to Free up space.

The solid green circle and white check icon

The files you set up as Always keep on this device. Access anytime even if when offline.

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Grey X on desktop icons

A corrupted Windows shortcut icon, not a OneDrive icon.

• Refresh your desktop;
• Uninstall programs that are used for backup you don’t need anymore, and then restart the computer.

The lock icon

The files or folders have settings that prevent them from syncing.

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Chain icon on a folder

It’s a shortcut to another folder that has been shared.

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Brown box on desktop icons

An issue with your icons is caused by Windows Explorer.

Restart your Windows Explorer in Task Manager to fix it.

Shortcut Arrow icon

If you see a shortcut arrow over files that are no shortcuts.

Restart your Windows Explorer in Task Manager to fix it.

OneDrive Icon Name

OneDrive Sync Icons

 Explanation

Solutions

Black circle with white cross

The file or folder cannot be synced.

Click the OneDrive icon on the menu bar to troubleshoot the problem.

Greyed OneDrive Cloud icon with a through-line

You’re not signed in or OneDrive setup is not finished.

Wait for a while or use Finder/Spotlight to start OneDrive.

OneDrive paused icon

Your files are not currently syncing.

Click the OneDrive icon and hit the paused icon to resume sync.

OneDrive syncing pending arrows icon

Sync in progress (uploading files to cloud, or syncing from cloud to PC)

If you stuck with this for a long, try solutions for OneDrive stuck on processing changes.

A solid red circle with a white bar

Your account is blocked.

Delete files from OneDrive to free up space or buy more storage to unfreeze your account. Or you can’t do anything to your OneDrive but read-only and all the data will be deleted after 12 months.

Circle with a bar

Files with this icon won’t sync due to the admin settings.

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OneDrive shared icon

The file or folder has been shared with other people. If there's a line under the sharing icon, it means that the file is on the device.

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Blue cloud or cloud with arrow icon

The files or folders are only available online.

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A green circle with a check icon

A locally available file and usually show you available on this device. It is downloaded when you open an online-only file.

To free up storage space on disk, you can right-click the file and choose to Free up space.

Solid green circle or underlined gray tick

Files are marked as Always keep on this device.

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The lock icon

The files or folders have settings that prevent them from syncing.

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OneDrive Icon Name

OneDrive Sync Icons

 Explanation

Solutions

Greyed double-cloud icon

The OneDrive cloud icon may briefly appear in your Android notifications as part of the normal upload process.

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OneDrive Icon Name

OneDrive Sync Icons

 Explanation

Solutions

Three little blue lines

When you see this icon on a file or folder, which means that it’s new.

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3 combined squares

It shows next to Owner or Can edit, which means that a shared collection of files.

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The blue diamond icon

It displays your current subscription to OneDrive or Microsoft 365 and the used storage space.

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Chain icon on a folder

It’s a shortcut to another folder that has been shared.

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