Overview
CBackup will retain users’ data stored in CBackup Cloud and its associated
tasks. Only in the following situations, CBackup will clear user's data stored in CBackup Cloud
and delete its associated tasks.
- After a trial period expires, the data stored in CBackup Cloud is larger than 10GB.
- After a subscription expires, the data stored in CBackup Cloud is larger than 10GB.
- A free account has not been consecutively logged in to CBackup for 180 days.
CBackup assigns different grace periods to different accounts. The grace period
is intended as a way for you to buy or renew a subscription without impacting your existing
data. It is not a guarantee that your data will be retained.
Retention policy scope
The retention policy only covers data backed up to our secure online backup
storage – CBackup Cloud and its associated tasks. The data backed up to other public clouds and
its associated tasks created through CBackup are not covered by this retention policy. CBackup
will retain them forever for you.
Retention policy schedule
Below are the grace periods of different accounts and the measures you can take
to retain your data.
| Account Status |
Grace Period |
Available Measures |
| After a trial period expires, the data stored in CBackup Cloud is larger than 10 GB.
|
7 days after expiration |
- Subscribe to CBackup immediately and ensure that the data stored in CBackup
Cloud is within the range allowed by the plan.
- Ensure that your data stored in CBackup Cloud is under 10GB. You can
manually clear the data by deleting unnecessary tasks or backup versions.
|
| After a subscription expires, the data stored in CBackup Cloud is larger than 10 GB.
|
90 days after expiration |
- Renew your subscription and ensure that the data stored in CBackup Cloud is
within the range allowed by the plan.
- Ensure that your data stored in CBackup Cloud is under 10GB. You can
manually clear the data by deleting unnecessary tasks or backup versions.
|
| A free account that has not been consecutively logged in for 180 days. |
0 days |
- Ensure your free account is active in the past 180 days.
|
After the grace period ends, CBackup will delete the data stored in CBackup
Cloud and its associated tasks. The data deleted from CBackup Cloud cannot be
recovered.
To avoid data loss, please subscribe to CBackup or take other corresponding
measures before the grace period ends.
Contact us
Please feel free to reach out to us at [email protected] if you have any questions about this Data Retention
Policy or other CBackup inquires.
60 Paya Lebar Road, #08-55, Paya Lebar Square, Singapore 409051
